Computer Service and Repair for Wheeling Illinois - Kale IT Solutions

Any data on the computer needing service is the client ' s responsibility and should be backed up onto other media prior to any services being performed. If the computer needing service has and spyware or viruses that have contributed to the problem(s) that the client has reported, the data and/or operating system may have become corrupt, deleted or inaccessible as a result. Thus, the client does not hold Kale IT Solutions, Inc., its associates, technicians or affiliates responsible for any data loss, reinstallation of an operating system or reconfiguration of any personal user profile accounts needed to restore the affected system back to normal operation.
Kale IT Solutions, Inc does offer data backup as an option for an addtional fee.

If this is a spyware or virus related service request, will perform system scans using spyware and virus removal software to determine whether a reinstallation of the operating system is necessary to fully resolve the problem. These scans could take up to 4 hours to complete, depending upon the amount of files to be scanned. Kale IT Solutions, Inc. will attempt to get initial results within the 30 Minutes of service to determine whether a full windows reinstallation will be necessary to remove the infections.

The client is responsible for possessing all operating system and application software with any authenticity key codes for any re-installations. If software is unavailable, the client may purchase a copy from Kale IT Solutions, Inc. at the current price plus any ordering and handling fees associated with that purchase.
Kale IT Solutions, Inc. will not install illegal software, you must own a valid license.

The client is to cancel any service request at least 2 hours prior to suggested service time window. If the technician arrives and the client is not available, 2 attempts to contact the client ' s home and cell phones for 15 minutes after technician arrival will be made. If there is no return call by the client to arrange access to the equipment or nobody onsite at the client ' s location will be deemed as a no-show. All no-shows and cancellations less than 2 hours prior to the suggested service time window will result in a $79.00 fee billed to the client.

The client is to have a check, money order or credit card ready time of service. If the payment is not available prior to service starting, service will not be performed until payment is available and there will be a reschedule fee of $39.00 added to the final service amount due. If the client declines a future service date, there will be a final invoice of $ 39.00 billed to the client for payment based on the terms of cancellation provided above. Failure to pay the remaining amount in full by the due date will result a late fee of $25.00 plus any additional collection and/or attorney fees. The client may pay the additional amount due at the time of completion of extended services to avoid a delayed payment or late fees. Checks shall be made payable to Kale IT Solutions, Inc. Any payments refused by the client ' s financial institution will result in a $50.00 returned check fee and applied to the outstanding balance due.

Kale IT Solutions, Inc. charges the following: $95.00 for 1 hour minimum for onsite requests; billed in 30 minute increments after the 1st hour & $95.00 for 30 minutes minimum for telephone and remote access support. All parts or software orders have a $20.00 flat fee for each location ordered from. Pickup and delivery of equipment has a $20.00 flat fee for each instance. Emergency requests are assessed and additional $105.00 per request per unit. Emergencies are classified as services provided during non-business hours and/or immediate service requesting a technician to be onsite within 4 business hours to resolve the problem reported.

All services have 30 days from customer completed date on work order.Exception; viruses and/or spyware infections do not have a warranty unless security software is purchased at the time of service. Any additional support needed to continue resolution will be billed at normal rate and consider a new service call. New parts have 1 year part replacement only. Used parts have 30 days parts replacement only. All part replacements under warranty will have a 30 minutes flat rate labor billed at time of replacement.